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Please contact the retailer directly regarding shipping. For purchases of your Nautilus Safety Footwear, Avenger Work Boots or Skidbuster Footwear, please contact the retailer or website where our footwear was originally purchased to return the product. The retailer will inspect the product for manufacturer’s defects and will offer you credit or an exchange based on their own return/exchange policy. If the selling retailer cannot reasonably satisfy your claim, please contact us for further help in resolving the matter.